Administrative & Back-Office Support Roles
Define the duties, selection criteria and delivery pathway for administrative & back-office support roles. Tamikon helps employers turn a broad staffing request into an actionable role brief.
Roles that can be considered
Administrative assistants, virtual assistants, data entry specialists, documentation staff, scheduling personnel and back-office coordinators.
What to assess
Task accuracy, organization, written communication and confidence using the systems required for the assigned workflow.
Write a role brief that supports selection
List recurring tasks by frequency and importance. Identify the inboxes, calendars, files or databases involved and give examples of completed work. A specific role brief is more useful than a request for general help.
Screen for the work that will actually be performed
Assess a short sample task for accuracy and organization. Check whether the candidate can identify missing information and escalate exceptions rather than making unsupported assumptions.
Role boundaries and responsibilities
Executive decisions, regulated advice and unrestricted access to business systems are not implied. Define approval thresholds and secure access for each task.
Your questions,
answered.
What information should we send first?
Send the duties, headcount, required experience, working hours or worksite, destination and intended start date. Include qualifications that are mandatory rather than preferred.
Is availability guaranteed?
No. Candidate availability and delivery feasibility are assessed after the scope and requirements are clear.